Right of Withdrawal

Under distance-contract rules, as a consumer you generally have 14 days from the formation of the contract to withdraw from it, without giving any reason and without paying a penalty.

There is an important exception to this general rule for services performed instantly in electronic form or intangible goods delivered instantly: if the consumer has (i) given prior consent for performance to start immediately and (ii) confirmed being aware that they thereby lose the right of withdrawal, that right no longer applies (Distance Contracts Regulation, art. 15/1-ğ).

DojiLab's subscription service fits this description exactly: your usage allowance opens instantly once a purchase is confirmed, the service is delivered electronically, and there is no physical delivery.

The exception's condition — prior consent plus confirmed awareness of losing the right — is met in practice on the platform your purchase runs through. The purchase completes on the store's own screen (the App Store or Google Play), with the store's own auto-renewal notice and confirmation steps. The "renews automatically" and similar language you see on that screen puts you on notice that the service starts immediately and that the right of withdrawal will generally not apply as a result.

If the exception's condition was not properly met, it could be argued that the right of withdrawal still exists. Because the store holds the payment in that case, the request is resolved through the store's refund process together with our Refund Policy; where the fault is ours, the refund promise in the Refund Policy applies.

Independently of the above, the stores run their own refund processes: opening a request at reportaproblem.apple.com on Apple, or from your order history on Google Play, may result in the store issuing a refund at its own discretion. That is a practical safeguard; it is not the same thing as the legal right of withdrawal itself and is not guaranteed as a right. See the Refund Policy.

If you believe the exception does not apply to your case, you may send a withdrawal request in writing to contact@paxgroupglobal.com; since your purchase was made through the store, we also recommend opening a request through the store's refund channel.

This page should be read together with the Subscription Terms, the Refund Policy and the Distance-Selling Pre-Contract Disclosure Form. If you notice a conflict between them, the more recent and more specific provision governs; please write to us if you spot one.

This document does not limit the statutory rights you have as a consumer; it only explains how one of them concretely applies. Nothing here affects the mandatory consumer-protection rights of the country where you habitually reside.

This document is governed by the law of Montenegro.

We may update this document. The "last updated" date at the top always reflects the version in force.

contact@paxgroupglobal.com