DojiLab

Support

Something not working, or just a question? Write with the right details and it can be solved in a single reply. This page tells you where to write and what to send.

Get in touch

Support runs through one channel: e-mail. Write to the address below about your account, an analysis report, or any other part of DojiLab.

Support e-mail
contact@paxgroupglobal.com
Write to support

What to include when you report a problem

Send these in one message so the problem can be reproduced and fixed without a back-and-forth:

  • The e-mail address your account is registered with.
  • Your device and its version — iPhone or Android model and OS version, or the browser you use on the web.
  • Where it happened: the screen or section you were on.
  • What you expected to happen, and what happened instead.
  • The date and time it happened, and the exact wording of any error message.
  • A screenshot if you have one. For a problem with an analysis, the chart image you uploaded helps too.

Never send your password. Nobody from DojiLab will ever ask you for it.

Things you can do yourself

  • Signing in with a password on an older app version?

    The latest app and the website don't use passwords: enter your e-mail and sign in with the code we send you. If you forgot your password on an older version, you can reset it here.

    Reset password

  • Delete your account

    You can delete your account yourself: in the mobile app from the Account section of the Profile screen, and on the web from the Danger zone on the Settings page. Deletion takes effect the moment you confirm and cannot be undone.

    Read the account-deletion page

Personal-data requests

Send requests for access, rectification, erasure, restriction of processing, objection and data portability to the same support address. They are answered within the statutory period — at most 30 days under KVKK art. 13.